Every day we work to exceed Customer expectations. In fact, one of our core business beliefs – also known as the 5 AFs – is being "Always Focused on serving our niche Customers." Our Colleagues take it to heart and share their approach or thoughts on providing excellent Customer service each and every day:

I feel that giving quality Customer service with a personal touch is extremely important in our world of technology. There are very few large companies that still offer a warm voice on the other end of the phone line – one who is willing to listen to the Customer's circumstance or situation so they can best know how to serve and meet their needs."
-Jennifer Jay, American Fidelity Educational Services Division

When I receive calls from Customers regarding their claims, I try to imagine myself out of work on a disability claim and that I'm the one calling in wanting to know when I am going to get my next benefit payment or paycheck. I think about how I would like to be treated and try to treat them with that same respect and kindness."
-Billy Kruchten, American Fidelity Association and Worksite Division

I make sure all questions from the Customer have been answered, and that they understand completely – I never want to leave them confused or unsure. Everyone should feel like their issue is important to us and that we care."
-Mikele Comito, American Fidelity Educational Services Division

Our Customers deserve to have special attention and to feel that we will go the extra mile every day to make their experience with us a memorable one. Without them, we wouldn't have a job. Also, providing excellent Customer service sets us apart from the competition and lets our Customers know that we aren't 'the big bad insurance company,' but that we are a family of caring individuals who always strive to do the right thing."
-Carla Norcross, American Fidelity Association and Worksite Division

I may not get many chances to work directly with our wonderful Customers, but I too have a Customer: the Colleagues of American Fidelity. Those of us in support areas know that by doing our best to help our Colleagues daily with such things as learning tools or human resources support, we make it possible for others to keep their focus on what matters most."
-Kyla Chitwood, Corporate and Human Resources