Guidelines for Using the Flex Debit Card
Please read the reimbursement guidelines before you start using the flex debit card.
| Accepted | Accepted; Documentation Required | Declined |
|---|---|---|
| Expense matches your employer co-pay amount (co-pay amounts must be provided by your employer in advance) | Purchases at a qualified medical facility that does not match your employer's co-pay amount, including coinsurance or deductibles | Attempt to use card at a retailer without a computer system that recognizes eligible expenses* |
| Expense matches a recurring medical expense (must have been previously substantiated and noted on the claim that it will be a recurring expense) | Purchases at a qualified medical facility but co-pay amount was not provided by your employer in advance | Attempt to purchase an over-the-counter drug or medicine |
| Real-time verified medical expenses (such as purchases made at retailers or pharmacies that recognize eligible expenses*) | Recurring expenses that have not been established by you as recurring | Expense is greater than the available account balance or debit card was used prior to the beginning of the plan year |
| Debit card has been blocked due to outstanding receipts |
* Vendor must utilize a certified Inventory Information Approval System (IIAS)
ESB-1658-0612
