ShortMouseEmployer Online Service Details

Quick Access

Some information is made available without logging into our Online Service Center.

How do I set up an online account?

It's easy to set up your account..

Select Set Up a Business Account.
Provide the requested information and accept the Employer Account Security Agreement.
You will receive an email notification that your account is setup.
Select Account Activation, then enter the Activation Code you were supplied with and then submit.
Once you complete these steps you can login to your account.
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Note: Life Division policyholders (formerly Mid-Continent Life) can not obtain an Account Activation Code (AAC) at this time.


What does the Online Service Center offer you?

American Fidelity's Online Service Center provides you convenient, secure 24/7 access to view and manage your AFA accounts. And with the added convenience and services of Accountability®, managing your account is easier than ever:
  • Reconcile your bill online
  • Terminate employee coverage
  • View billing history
  • Pay bill electronically
  • Look up existing coverage for employees
  • Update employee information

Quick Access

  • Your Account

    View your policies, download forms and check the status of your claims - all in one spot!

  • Claim & Flex Forms

    1Select the forms you need:

    Flex Benefits
    Accident Benefits
    Cancer Benefits
    Critical Illness
    Disability Benefits
    Hospital Indemnity
    Life Benefits
    Medical (GAP)
    HRA Benefits

    2Select your state & industry:

  • Check Claim Status

    Select link below:

    Claim StatusFlex Claim Status
  • FAQs

    Please select a category or type your question in the box below.

    Keyword Search
    All FAQs